Privacy Policy

At Rapid Movers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when requesting our moving and relocation services.

We respect your privacy and handle all information in accordance with applicable Nigerian data protection laws and international best practices.

1. Information We Collect

We collect information that you voluntarily provide when requesting quotes, booking services, or contacting us. This information may include:

• Your full name
• Email address
• Phone number
• Pickup and delivery addresses
• Preferred moving dates
• Service preferences and requirements
• Additional information you choose to provide in contact forms or quote requests

We do not collect sensitive personal data such as financial information, government identification numbers, or health records through our website.

2. How We Use Your Information

We use the information you provide solely for the following purposes:

• To process your quote requests and provide accurate pricing
• To schedule and coordinate your moving services
• To communicate with you about your service requests
• To send service confirmations, updates, and important notifications
• To improve our services and customer experience
• To maintain records for business and legal purposes
• To respond to your inquiries and provide customer support

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

3. Information Sharing and Disclosure

Rapid Movers does not share your personal information with third parties except in the following limited circumstances:

• Service Providers: We may share information with trusted service providers who assist in operating our business, such as payment processors or scheduling tools. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Rapid Movers, our customers, or others.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission protocols
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection and privacy
• Secure storage of physical and electronic records

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to using industry-standard practices.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.

Typically, we retain customer information for a period of 3 to 5 years after the completion of services for record-keeping, warranty claims, and legal compliance. After this period, information is securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us understand how you use our website.

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain features on our website.

We do not use cookies to collect personal information or track your activities across other websites.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
• Objection: You can object to the processing of your information for certain purposes.
• Data Portability: You can request a copy of your information in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

12. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services or provide any personal information.